Shipping policy

Last updated: 25 April 2025

1. Order Processing

• Dispatched within 1–2 business days (Mon–Fri, excluding UK bank holidays).

• Cut-off: 2:00 pm GMT for same-day dispatch.

2. Shipping Costs

Shipping Costs: Calculated at checkout based on the weight, dimensions, and destination of your order.

For bespoke quotes, bulk orders, or any questions about shipping rates, please email support@creator-forge.com

3. Tracking

You’ll receive an email with tracking details once your order ships. Please track via the carrier’s website.

4. Delays, Loss & Damage

• Delays: Contact support@creator-forge.com; we’ll liaise with the courier.

• Loss/Damage: Report within 7 days of missed delivery or damage. We will replace or refund.

5. Cross-Reference

For details on returns, statutory cancellation, warranty, and insolvency, see our Return & Refund Policy.

6. Policy Updates

We may revise this policy; the version at time of your order applies.